Trainingįor details about the following training options, visit /training.
Run the computer in Safe Mode (Windows) to see if there is a system conflict.Copy and paste part of the document to a new file to see if the problem persists.
Test to see if the problem occurs system wide (especially print and font problems).Test to see if the problem occurs in a new, blank file.Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. The more information you can give your support specialist, the easier it will be to solve your problem quickly. A brief description of the problem with specific details about what actions were taken prior to the problem’s occurrence.List of any recent changes to the computer’s setup (such as new fonts, software, or hardware).Amount of RAM installed in the computer.When you contact Technical Support, please have access to your computer and be ready to tell the specialist: Send an email to Visit the technical support knowledgebase at, or select Help > Search Knowledgebase in the Vectorworks application.United States users can contact Technical Support using the following methods: International users should contact their local reseller for details concerning technical support for reseller information, see /international. Technical support is available for registered users in several ways. The Help menu has links to the Getting Started Guides, Vectorworks Knowledgebase Search, Vectorworks Cloud Services, and Vectorworks Service Select websites (internet access required). There are a variety of technical support, training, and other options available to you to ensure your success with the Vectorworks product and to support your business needs.
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